Frequently Asked Questions

  • Yes!

  • No memberships are required for any of our services.

  • Yes! We offer urgent care, well visit, and telehealth memberships starting at just $75 for telehealth and $250 for full service, which includes unlimited monthly urgent care visits. Discounted rates available for additional children.

  • Yes! You can absolutely use our services while under the care of your primary pediatrician. We are happy to provide a detailed summary of the visit for your child's pediatrician.

  • Yes! We offer well visits, routine check-ups, prescription management, and school and sports physicals.

  • No travel fee for our service areas, which include communities in St. Johns County between Ponte Vedra and St. Augustine Beach and Duval County/St. Johns communities South of 295 and East of the St. Johns River, as well as the Beaches communities. A travel fee will be determined on a case by case basis if outside of our service area.

  • We require a telehealth consult prior to all urgent care and sick visit house calls to ensure your child receives the safest and most effective care. During the consult, our provider will:

    • Assess your child’s condition to determine if it can be treated safely in a home setting.

    • Identify any necessary testing materials or equipment to bring for the visit.

    • Gather important details about symptoms and medical history to make your in-person visit as efficient and thorough as possible.

    This fee also includes direct access to our provider and team via text messaging before and after appointments, so you can ask questions and address concerns related to the condition being treated.

    A $75 telehealth consult fee will be added to your bill for urgent care or sick visit house calls. However, if a follow-up visit is needed for the same issue within 30 days, no additional consult fee will apply. We will also not charge multiple telehealth consult fees for siblings seen during the same visit.

    This process allows us to deliver personalized, comprehensive care for your child while ensuring the most value and convenience for your family.

  • We do not accept or process insurance claims at this time. We will provide a receipt of service which can be submitted to your insurance for an out-of-network claim. We fall under Telehealth and Urgent Care, which most insurance plans cover. We do accept HSA, FSA, and self-pay options. If you would like assistance with your claim we recommend using

    www.reimbursify.com

  • Nope! We have no immunization requirements.

  • Not at this time.

  • Yes! We are open 7 days a week.

  • Yes! We strive to have a provider available for most holidays.

  • Yes! We can spend as much time with you and your family as you need and we can see multiple members of you family in one visit. Separate fees may apply depending on the treatment and service.

  • Yes! We have a wonderful Supervising Physician that serves on our team, Dr. James Ries, DO.

  • Nope! We understand that illness and injury don’t always happen during convenient business hours. We’re here for you when you need us, no additional charge for weekends, late nights, or early mornings.

  • We highly recommend that you have established care with a primary pediatrician in addition to using our newborn services. While our newborn package is an excellent complement to your baby's overall healthcare team, our home-based model means we don’t provide full comprehensive newborn care. Some tests and services are outside our scope, so having a primary pediatrician ensures your baby receives the most complete and well-rounded care possible. Our goal is to work alongside you and your pediatrician to provide convenient, personalized support and peace of mind for your family during this special time.